Terms of Sale

Public offer of the online shop URFA Lab · Version of 12 October 2026

These Terms of Sale are a public offer: the seller named in section 1 offers to sell the antennas shown on urfalab.com, on the conditions below, to any buyer outside Ukraine. They apply to every order placed on this site and to every order we accept by e-mail. You accept them by placing an order and paying for it.

1. The seller

1.1. The seller is YUSKIV Oleh Mykhailovych, sole proprietor (FOP), Ivano-Frankivsk, Ukraine. URFA Lab is the name of the seller’s online shop and lab; it is not a separate legal entity.

1.2. The seller is registered in Ukraine as a sole proprietor and is not registered for VAT. The seller’s legal details below are part of these Terms.

Seller (legal name)

YUSKIV Oleh Mykhailovych, sole proprietor registered in Ukraine (FOP; “individual entrepreneur” in the official English translations of Ukrainian law)

Online shop (trading name)

URFA Lab — https://urfalab.com

Registered address

76008, Ukraine, Ivano-Frankivsk Oblast, Ivano-Frankivsk, vul. Troleibusna, 13, apt. 35

Place of actual residence

The same as the registered address

Address for correspondence, returns and complaints

76008, Ukraine, Ivano-Frankivsk Oblast, Ivano-Frankivsk, vul. Troleibusna, 13, apt. 35

Taxpayer registration number (RNOKPP)

3787100696

Tax status

Single tax payer, group 2. No VAT is charged: the seller is not registered for VAT in Ukraine.

Import charges

Import VAT, customs duty and customs clearance fees of the destination country are not included in our prices; how they are paid depends on the country — see Shipping & Returns and the Terms of Sale.

Delivery cost

Calculated and shown before you place the order.

E-mail

sales@urfalab.com

Phone

+380 95 006 79 53

2. What these Terms cover

2.1. Goods. We make and sell passive RF antennas. A standard antenna is a model from our catalogue, made to order in the frequency range, the version (bare or with a radome) and with the connector you choose. A custom antenna is designed or tuned to your specification under an individual quote.

2.2. Buyers. We sell to businesses and to consumers. A consumer is a person who buys for purposes outside their trade, business or profession. Where a rule is different for consumers, we say so.

2.3. We sell and deliver only outside Ukraine.

2.4. Nothing in these Terms limits the rights that the mandatory consumer protection law of your country of residence gives you.

3. Ordering and conclusion of the contract

3.1. To order, choose the antenna, its version, connector and quantity and the delivery country, and fill in the checkout form. Before you place the order, the checkout shows the price of the goods, the shipping cost and the total; you can check and correct everything you entered. You do not need an account.

3.2. By ticking the consent box and pressing “Place order” you confirm that your details are correct and that you have read and accept these Terms.

3.3. We confirm receipt of your order by e-mail straight away. The confirmation shows the goods, the prices, the shipping cost, the total and the delivery address. Please check it and tell us at once if something is wrong.

3.4. If you chose payment by bank transfer, we e-mail you an invoice within 1 business day. The invoice has the same number as your order.

3.5. If the shipping cost of a parcel cannot be calculated at checkout, the checkout says so before you place the order; we then confirm the final total with you by e-mail before we ask for any payment.

3.6. The contract of sale is concluded in electronic form at the moment the full amount of the order is credited to the seller’s account. It consists of these Terms, your order and the invoice. An order that has not been paid is not manufactured or shipped, and either side may cancel it; we tell you by e-mail if we do.

3.7. Custom antennas are ordered by e-mail. We send you a quote with the specification, the price and the lead time. When you confirm it, we create the order and send you the order confirmation and the invoice; paying the invoice confirms that you accept the quote and these Terms.

3.8. We may decline an order, for example if the antenna cannot be made as ordered, if a price was shown by an obvious mistake, or if the order is for a destination or a buyer we do not serve (section 12). If you have already paid, we refund the payment in full.

4. Prices, taxes and import charges

4.1. Prices are shown in euro (EUR) or US dollars (USD), depending on the delivery country. The price of an antenna includes manufacturing, measurement on a vector network analyzer, its measurement report and our payment costs. Shipping is not included in the price of the antenna: it is calculated for your country and shown before you place the order.

4.2. No VAT is charged: the seller is not registered for VAT in Ukraine, and our invoices show no VAT.

4.3. Import charges. Import VAT, sales tax or GST, customs duty and customs clearance fees of the destination country are not included in our prices or in the shipping cost, and we do not collect them. Whether such charges apply to your parcel, how much they are and how they are paid is set by the rules of the destination country and by the carrier. Where they apply, they are as a rule paid by the recipient before or on delivery. We cannot calculate them in advance.

4.4. Goods are delivered on DAP terms (Incoterms® 2020); the named place is your delivery address. You are the importer of the goods.

4.5. If the rules of the destination country require the seller to register there or to collect a tax on the consignment, and we are not able to do so, we may decline or cancel the order and refund any payment in full.

5. Payment

5.1. We ask for full payment in advance. The payment methods available for your order are shown at checkout.

5.2. Bank transfer (SWIFT or SEPA). The invoice shows the amount, the currency and our bank details for that currency. Please pay the full amount in the currency of the invoice and copy the payment reference exactly as it is printed on the invoice. The fees of your bank and of intermediary banks are paid by you: we must receive the full amount of the invoice. Please pay from an account in your own name or in the name of the company that placed the order.

5.3. Prices, invoices and bank transfers are in the same currency — euro or US dollars. We do not ask you to pay a bank transfer in any other currency.

5.4. Payment by card. Where the checkout offers payment by card, the card is charged on a secure payment page of our bank or payment provider. That page shows the amount and the currency of the charge before you confirm it. We do not see or store your card number.

5.5. Other payment methods offered at checkout are paid as described in the instructions we e-mail you after the order.

5.6. When we receive your payment, we confirm it by e-mail. On request we send you the invoice marked as paid.

6. Manufacturing and delivery

6.1. Antennas are made to order. A standard antenna is shipped within 1–3 business days after we receive the payment. The “ships by” date shown at checkout and in the order confirmation assumes that the payment reaches us on the day of the order; if the payment arrives later, the date is counted anew from the day we receive the payment. The lead time of a custom antenna is stated in our quote.

6.2. We ship from Ukraine with the carrier shown at checkout — Nova Post or Ukrposhta, depending on the country. The estimated delivery time for each country is shown on the Shipping & Returns page and at checkout. These are the carriers’ estimates, not guaranteed dates.

6.3. International delivery from Ukraine can take longer than 30 days to some countries. By placing the order you agree to the delivery time shown for your country.

6.4. We e-mail you the tracking number when the parcel leaves the lab. Every antenna is shipped with the measurement report of that unit.

6.5. The risk of loss of or damage to the goods passes to you when the parcel is handed over to you or to a person you named to receive it.

6.6. If your parcel is much later than the estimate, write to us and we will trace it with the carrier. If the carrier confirms that the parcel is lost, we send a replacement or refund the payment in full, as we agree with you.

6.7. Please check the parcel when you receive it. If the packaging is visibly damaged, note it with the carrier where you can and send us photos as soon as possible.

7. Cancelling an order before it is shipped

7.1. You may cancel an order for a standard antenna at any time before we ship it: write to sales@urfalab.com and quote the order number. If you have already paid, we refund the payment in full.

7.2. An order for a custom antenna can be cancelled with a full refund until we start manufacturing it. After that it can be cancelled only by agreement with us, because the antenna is made to your specification and cannot be sold to another buyer.

7.3. We may cancel an order that we cannot fulfil (sections 3.8, 4.5 and 12) or that is delayed by events outside our control (section 11.4). We then refund any payment in full.

8. Returns and refunds

8.1. Standard antennas. You may return a standard antenna within 14 days after you receive it, without giving a reason, if it is unused and undamaged. You may unpack and inspect it as you could in a shop.

8.2. Custom antennas are made to your specification and cannot be returned, unless they are outside their measured specification (section 9).

8.3. How to return. Write to sales@urfalab.com within that period and quote your order number. We reply with the return address and tell you how the refund will be paid. Then send the antenna back in protective packaging. You pay for the return shipment.

8.4. Refund. After we have received and checked the returned antenna, we refund everything you paid for the order: the price of the goods and the shipping cost you paid for the delivery to you.

8.5. A refund is always the whole payment for the order. We do not refund a part of a payment, so an order is returned as a whole.

8.6. If a returned antenna has been used or is damaged, the return is not accepted. We tell you by e-mail and agree with you what happens to the antenna.

8.7. How the refund is paid. We pay a refund by a method that the law and the banking rules of Ukraine allow at the time — where possible, the method you used to pay. Because of the currency restrictions in force in Ukraine during martial law, a refund by international bank transfer is not always possible. If the refund cannot be paid the way you paid, we agree another lawful way with you before you send the antenna back.

8.8. We send the refund without undue delay after the check and tell you by e-mail. Your bank may need several business days to show it.

8.9. Consumers. If you are a consumer, the law of your country may give you the right to withdraw from a contract concluded at a distance within 14 days after you receive the goods. For standard antennas the right of return in this section serves that purpose within the period stated in 8.1; a longer period that the mandatory law of your country gives you is not affected (section 2.4). Goods made to the buyer’s specification — our custom antennas — are excluded from the right of withdrawal by law.

9. Conformity, measurement report and defects

9.1. Every antenna is measured on a vector network analyzer before it is shipped and comes with the measurement report of that unit: the S11 / VSWR plot with its serial number. We guarantee that the antenna matches its published specification or, for a custom antenna, the specification agreed with you.

9.2. If an antenna you receive does not match its published or agreed specification, is defective or was damaged in transit, write to sales@urfalab.com as soon as you can. Please send your order number, a description of the problem and, where possible, photos or your own measurement.

9.3. We will repair or replace the antenna. If that is not possible within a reasonable time, we refund the payment in full; section 8.7 applies to the way the refund is paid. How a non-conforming antenna is sent back to us, we agree with you in each case.

9.4. This section does not limit the legal guarantee and the other rights that the consumer protection law applicable to you gives you when goods do not conform to the contract.

9.5. We are not responsible for damage caused by installation or use outside the specification (for example, a power above the rated value), by modification of the antenna, or by outdoor use of a bare antenna, which is made for indoor or enclosed mounting.

10. Complaints

10.1. Send a complaint to sales@urfalab.com or, if a postal address for correspondence, returns and complaints is shown in the Seller details, by post to that address. Please quote your order number.

10.2. We reply within a few hours on business days.

11. Use of the antennas and liability

11.1. Our antennas are passive components without active electronics. You are responsible for installing and using them correctly and lawfully, including any licence or permission that radio transmission requires in your country and the compliance of the equipment in which you use the antenna.

11.2. We are fully liable for damage caused by our intent or gross negligence, for death or personal injury caused by us, and in every case where the law does not allow liability to be excluded or limited, including the statutory rights of consumers.

11.3. In all other cases our liability under an order is limited to the amount you paid for that order, and we are not liable for loss of profit, loss of data or other indirect loss.

11.4. We are not liable for a delay or a failure caused by events outside our reasonable control. We work in Ukraine during a war: air-raid alerts, power cuts, attacks on infrastructure and orders of the authorities can delay manufacturing or shipping. If such an event delays your order substantially, we tell you, and you may cancel an order that has not been shipped and receive a full refund.

12. Destinations and buyers we do not serve

12.1. We do not sell to, ship to or accept payment from the Russian Federation, the Republic of Belarus, the temporarily occupied territories of Ukraine, other countries, territories, organisations and persons under sanctions of Ukraine, the European Union, the United Kingdom, the United States or the United Nations, or any other country or territory we have decided not to serve. A country we do not serve cannot be selected at checkout, and the checkout does not accept an address in a territory we do not serve.

12.2. By placing an order you confirm that you are not buying the goods for delivery to, resale to or use in such a country or territory, or for such an organisation or person.

12.3. We may ask you about the end use and the end user of the goods before we accept or ship an order.

12.4. If an order, a delivery address or a payment is connected with such a country, territory, organisation or person, we refuse or cancel the order. A payment received for such an order, including a card payment from a bank of such a country, is not accepted; we return it where the law allows us to.

13. Personal data

13.1. We process your personal data to handle your order as described in the Privacy Policy.

14. Governing law and disputes

14.1. These Terms and every contract concluded under them are governed by the law of Ukraine.

14.2. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory rules of the law of the country where you live.

14.3. The contract is considered concluded in Ukraine, at the seller’s place of residence.

14.4. We try to settle every disagreement by e-mail first. If that fails, disputes are decided by the courts of Ukraine. A consumer may also bring a claim before the courts of the country where the consumer lives, where the law gives that right.

15. Language, version and copies of these Terms

15.1. These Terms are published in Ukrainian and in English. If the two versions differ in meaning, the Ukrainian version prevails, unless the mandatory law of your country provides otherwise for consumers.

15.2. Order confirmations, invoices and other messages about your order are written in English. By placing an order you agree to this.

15.3. The version of these Terms in force on the day you place your order applies to that order. A later change does not affect it. The date of the current version is shown at the top of this page; the date also changes when a period, a contact detail or a detail of the seller stated in these Terms changes.

15.4. You can save or print this page. On request we e-mail you the version that applies to your order as a PDF file.

16. Contact

16.1. Questions about an order, a return or these Terms: sales@urfalab.com, phone +380 95 006 79 53, or the Contact Us page. We reply within a few hours on business days.